I was sent a message saying that I was selected for a preview program on my Xbox 360. I thought it was a scam so I did not download it in fear of a virus or something. I have gone through all of the troubleshooting problems the code that I was giving by "James" the employee. The code is: [Mod Removed]. He told me that there was nothing else he could do and to post on this side of things. My previous post was on general discussion and no one replied. James told me that you guys would have to fix the account problem from your end...Please help me.