Preview program

Hello is there any possibility I can be taken off the preview program straight away as it's causing my mic not to work it worked perfectly fine before the update and now after the update it's not working I have spent £68 on a new pad and headset and the problem still occurs just wondering if anyone knows if I can be taken off the program without having to work or if any one has solved this issue. Thankyou in advance Suzanne x 

 

Question Info


Last updated July 4, 2018 Views 9 Applies to:
Answer

Sorry to hear it.  For future reference, while in the preview program you should post strictly to the preview forums.

As for leaving, if you would like leave the program you can select the option to leave from within the preview app.  Doing this will initiate a Factory Reset on your console within 72 hours.  The Factory Reset will erase all information on your hard drive.  If you have an external hard drive attached the reset will not affect it.  As well, your game saves stored on the Cloud will also be spared from the reset.

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