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I'm a preview member already and as I tried to turn on my xbox one this morning @ 6:45 am all I  got was the green screen with the xbox logo and its been stuck there for 2 hrs and 15 minutes now

 

Question Info


Last updated July 4, 2018 Views 7 Applies to:
Answer

You can try the troubleshooting guide found here - support.xbox.com/.../system-updates-solution - click on the option "I am exeperincing a startup issue". If that doesn't remedy your problem head on over to the preview forums where you may find further help.

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Answer

I looked more into the problem you're having, and it looks like other people have fixed it by doing this:

Hold the Xbox logo until the console shuts off

Unplug the power cord from the back for 5 minutes

Plug it back in, and the update will try again

Leave it on the green screen for up to 10 minutes

Hopefully that helps you

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