Preview Dashboard register

I bought a second hand Xbox ONE in March. Now I received the invite for the Preview Dashboard Program and when

I try to register, the console is already registered by the previous owner.

I contacted Microsoft support and they gave me this link:


What I do now? How can I solve this problem?


Discussion Info

Last updated July 4, 2018 Views 8 Applies to:

I would set the Xbox back to factory defaults.

That might work. You're going to lose all of your stuff though if you do.

But the serial number will be the same...

I didn't realize they used serial numbers.

You sir, are out of luck.

Yeah preview is linked to console not gamer tag not a lot you do but get support to unlink your console

Preview support is OFF:

Do you know another way?

I don't but I doubt anyone on a forum  can unlink a console try xbox support on twitter

The link you got is for preview forums you can only get in them if your in the preview programme

I will try. Thank you

If you bought the xbox off a friend you can sign in with there gt and unregister from preview but you would only get in after the next update

I also have this issue. Live support gave me the link yet I can't access it to contact Preview for help with my problem. I need to be added to the group to post :c