prepaid subscription card

just bought a 12months gold subscription for my son, never had live before, signed in and went through process but it is saying we only have free membership and when we try to reinput codes it says it says we have already used them

 

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Hey there Tuna! Okay can you tell us the process you went through to input the code? The usual process is:
-Sign into your profile on your console.
-Press the silver Xbox Guide button on your controller.
-Go left one menu then choose "Redeem Code".
-Enter the code.

Try it that way and let us know how it works for you, then we'll go from there. ^_^ 

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