Prepaid gift card redeemed but now showing up in my account

I redeemed a $50 gift card on my 360 console, and the redemption confirmation popped up saying it had been applied to my account. However, when I try to purchase something, it says that there is only the amount from before I redeemed the gift card. Any ideas on what is happening?

 

Question Info


Last updated September 11, 2018 Views 3 Applies to:

Hello There LookedCastle00

Check Your Microsoft account balance You can check your Microsoft account balance by going to the Microsoft account Transactions page.

You might also want to "Turn Off" Your console for 1 Minute then Turn it back on. Keep me updated.

I`d also like you to go to Settings > System > System Settings > Network Settings > Available networks > Press (A) on Your Network > Test Xbox Live Connection.

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The funds are not showing up in the Microsoft Commerce site, and I have left the console off for around 15 minutes and then tested the connection. Still no sign of the gift card I applied to my account

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Please Attempt to "Redeem" The code again. If that did not.

 

I`d like you to contact either Microsoft Chat Support, or phone supportYou can do either by visiting this page here. Once that page loads,

click Billing then under Other popular topics click Prepaid codes. Then Choose a contact method.

 

They will be able to use there tools to check the code. 

Good Luck LookedCastle00

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