prepaid code entered - cannot get access to xbox live.

I recently bought a 3 month XBL membership from rite aid down the street, and had trouble entering it on my console, saying the code was not valid. This was a brand new card. After trying to make it work multiple times, but to no avail, i entered it through the XBL website. It indeed worked, as I can see my account is GOLD, but i am still unable to access gold content on xbox live.

It is not a connection issue, as my friends are online, i see what they're doing, etc, but the problem is that I am not recieving gold benefits on my console. I am at a loss on what to do, for I have not seen this happen over the years.

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:

Hey there Splicer! When you enter a prepaid code on the website, it can sometimes take a little while to update on the console. In the meantime, try downloading your profile again to see if that helps it along. Let us know, thanks!

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