Power Supply replacement questions

Hello everyone,

I recently placed an order to get a replacement power supply.  During the ordering process it told me I wasn't required to mail off the broken one, but after I confirmed the order I got the generic Microsoft email about sending them the broken one.  The email stated that they wouldn't send me one until they recieve the broken one.  I didn't file it under a warranty issue, I just paid the $35. 

I'm not sure which I should follow?  The order confirmation said it would ship in 10 days (that seems quite long for a power supply).  I guess i don't want them holding up my new power supply while they wait for the broken one?  Can someone clarify?

 

Order number 1160329687 

 

Question Info


Last updated July 4, 2018 Views 2 Applies to:

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Warranty would make you send one back - if you just purchased it then I would not send the other one back.

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Thanks for replying! That was correct because the power supply shipped today.

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I took mine to Gamestop and they replaced (power supply)for free, and i have mine( xbox) for over a year

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Never know what your going to be able to pull over on gamestop ;-)

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