Power Brick Issues

Ok, so twice now my Xbox One has automatically shut off, and when I checked to see the heat situation, the console itself was fine. However, when I checked the power brick, it was almost scalding hot. I tried turning the Xbox One again, and almost immediately turned it off when I could smell what could only be described as a burning smell coming from the power brick.

Is anyone else having this or a similar issue?

I should let you know that I'm using a 100-240v power brick and the country I'm in is Kuwait (220v standard), however the Xbox One itself is a North American version (long story short I fried my original power brick by not checking the input of the brick).

 

Question Info


Last updated July 4, 2018 Views 151 Applies to:

Hey man. Are you using a Microsoft Xbox power brick or one of the ones you can buy on eBay or amazon? How long did you use this power brick before that happened? Can you send me the link to the you have? How long did you play when this happened?

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Yeh, it was one from eBay. I don't have the link anymore, sorry :/ I just went on eBay and searched for "Xbox One 220v Power Brick" when I looked though. Honestly I haven't had any more issues, I think it was because I didn't have it in energy saver mode, and so it was basically on non-stop for about 24 hours. I also left it on while it installed some games. But I played through the second half of CoD: Ghosts and a little ways into Ryse, so I'd say it was about 12 hours of actual play time, plus the 12 hours it had been on in "standby" mode or whatever.

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Hi Agent. I'd seriously suggest getting an official PSU from Microsoft. These third party PSU's that are being sold on eBay are cheap, dangerous and could damage your Xbox One.

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I'd love to do that. Do you know where I can go to buy one?

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Same problem on my 360. A power surge wiped out the original brick, bought what I thought was a Microsoft brand replacement. It wasn't and now it overheats after 30ish minutes. Takes a couple of hours to cool down. Doesn't kill the power though. Says "reconnect controller" and the center green light on the console goes out. (Not batteries)

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There are some proper Microsoft power bricks on eBay, but the prices are quite high as there's not currently any other way to buy one.

I agree with 989 though - the third party ones are to be avoided, as they're usually low quality and probably haven't gone through a lot of testing. Also, I believe that using one would void your console's warranty due to it being an unauthorised accessory. MS will not take responsibility if a dodgy third party PSU fries your machine.

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My Xbox 360 always turns of aswell and my powerbrick light turns red. What should I do?

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Hey there FLuX x KillzZ!

Please go ahead and create a new thread if you haven't already.  This way you can receive support specifically tailored to you. Be sure to include the details of the issue as well as any troubleshooting steps that you have tried.  Thanks in advance!

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