For all of us still waiting for our pre-orders to show up (or if reading this and it showed up late), we need to band together and let Microsoft know.
We paid for Guaranteed day one, we did not get that. What are you going to do for us Microsoft?
Many of us lost a day of work, spent hours on the phone to Microsoft support and to UPS, not to mention the feeling of regret for purchasing direct instead of from our local retailers. How will you win us back Microsoft? As it stands right now, I get the feeling that there are a lot of people besides myself who will not ever use or ever recommend the Microsoft store to anyone ever again.
I had the worst support call I've ever experienced with any company over this issue and its left me with a very sour taste.