Possibly hacked

My xbox got the red ring of death. I've noticed on xbox.com my last game played was MW2? but I haven't played MW2 at all since around Feb. If I report this will the hacker get banned? Problem is I've let a friend recover my profile and changed the password to stop anyone else using it, I don't want his console banned only the hackers.

 

Question Info


Last updated July 5, 2018 Views 3 Applies to:

If you feel that your account has been compromised, it's best to call support and have them open an unauthorized access case.

You should also never give your account information to anyone. Even a friend. Your account is your responsibility at all times, so even if he were to do something just as a joke or to mess with you, it could wind up getting your account banned.

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I gave him my account information to stop the hacker accessing my account on his xbox. Because even if I change the password on hotmail.com they can still sign in on xbox... what I want to know is what will be done about this?

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If you open a case they'll try to find out if your account was recovered onto another console without your permission. Whether or not they ban the other console, I'm not sure because they don't disclose the details of how they do the investigations or the outcomes.

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Can they check the date the console signed in? Because it was only about an hour ago I let my friend recover to prevent the hacker from using my account. I have exactly how many hours ago I seen it playing on Modern warfare 2.

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I'm not sure. They probably can.

Also, for future reference, you can also change your password online by going to the My Xbox link at the top of the page and then Accounts and following the Change Password link.

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Yes but changing the password doesn't stop them from signing in...

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On the xbox^

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If you change the password and recover the account on your Xbox, they won't be able to sign in or do anything with your account.

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Yes but my xbox got red ring of death so my friend had to recover it.

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