possible suspension/ban or connection issue

whenever i sign in with my main account gamertag:Swordzman321

i get a message saying cold not sign in issue withpayment or suspension

i try to update my subscription with a card code and i enter in the code but it says cant retrieve server information

then when i back out of that menu i am "connected" but i cant start parties play games or veiw my message and freind list

i recently changed my name if that has anything to do with it

 

Question Info


Last updated July 4, 2018 Views 1 Applies to:

Please visit http://billing.microsoft.com and update your payment details and then try again within 24 hours. If that does not release your account from suspension then please contact XBOX Support for your region.

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