Pop-up when i sign in to my account on the xbox console.

So basically for the past few days, when i turn on my xbox (auto sign in is on) i am signed into just a profile, no Live connection or anythig until i press the guide button and click connect to xbox live.  This is the problomatic part.  It will tell me to sign in with the microsoft account and i do but when i hit sign in i get an error code 80048821 and it says i either dont have the right email, password, or the email doesnt have a live account associated with it.  Even though all the credentials are correct i am still getting these pop ups and its frustrating.  any help is appreciated!


Question Info

Last updated July 4, 2018 Views 3 Applies to:

0) If any of these steps to do on a PC or Mac shows you a message about a Blocked Account, please follow the onscreen instructions to Unblock it.


1) Go to http://account.live.com and sign in then go to Edit Security Info. Is all data there up to date? (If not, please update it).


2) Go to http://xbox.com/accounts to click on Billing Contact Information at low left and sign in. Is all data there up to date? (If not, please update it).


3) Go to http://commerce.microsoft.com and sign in then review the payment info. If there's an out-of-date card or PayPal account, please add a new payment method then delete the old one.


4) Back to the console; can you sign in there now?

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