Points stolen on my account

I redeemed a 1400 mc points and I had around 900 left. I noticed a few days later that there gone! Is there something I can do to get them back or get refunded
 

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Last updated July 5, 2018 Views 1 Applies to:

I can't find the number to call Xbox

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Hi there,

i would also advise to take a look here

www.xbox.com/.../Account-Security

and if you think someone got access to your account to check the "Do You Believe Your Xbox LIVE Account Has Been Compromised?" section, which has steps you should follow.

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Would check your download history, if your still unsure give xbox a ring and they'll get to the bottom of this for you :)

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First of all, check your Purchase History to find the items bought. https://live.xbox.com/Download/History

If you find purchases on there that you did not approve, call Xbox Phone Support and report the points stolen. http://support.xbox.com/contact-us

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To get the phone number for Xbox Support use this link:

support.xbox.com/contact-us

It should give you the phone number for your region

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I would also highly consider changing your password for your account to try and prevent more points being stolen in the future.

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Check your download history and call Xbox phone support to get a refund

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Does anyone else in your household have access to your account? Do any of your friends or family members have access to it?

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