points not showing on account and cant use the currency option

Hi my son had to return his faulty special edition halo xbox but they only had a normal xbox in its place . when we bought points wit this of various amounts and typed in the codes they didnt show on his profile and we finally tracked down the currency value of the on the billing account . We dont seem to be able to access this hard earned cash and have been on to xbox support but it just goes in circles . They said we need a beta console but we dont have that as the previous consone had to be returned with a fault . Can any one help as to how we can access this money to use on his account please .

Paul

 

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Last updated July 5, 2018 Views 4 Applies to:

Sorry but you will only be able to purchase things on a console with the beta on until the updated dash is made public.

As beta sign ups have been closed you will not be able to get the beta on your new console.

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Hello there Paul,

Sorry to hear about your Halo edition Xbox. Also sorry to have to say That those points that have been converted to currency can not be used on the new console until the beta update is released to the public this fall. Now however though if you or your son has a friend or family member that is also running the beta you may purchase content from their beta console and you may download it to your console back at home via your download history.... Keep in mind that all profiles that where on the old console will have been converted to Beta.

Really wish I could have been more help.

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