Points Expired ?

At the end of june my younger brothers microsoft points had been taken from his account.

At first I wasnt really sure on what i could do in order to be reimbursed the points which had appeared to almost have disappeared from his account.

I then came across the billing history and find that it seems that MSP have been simply taken from his account without being spent. Why would this even possible. 

The account in question which the points have been taken from is the one I am using.

GT: WOODZEY342

Will someone be able to explain the possible cause of this then perhaps a way of maybe resolving it.

Thank you for reading.

And looking forward to a helpful response.

Also here is an image of the billing history showing that the points have been taken directly from my brothers account.

In order to accurately prove my point.

http://gyazo.com/85f17800273a877084209214a10e0b45.png

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

If it's about points expiring, then the answer would be the same. If you have another issue, it's best to create your own post.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Sorry I had the exact same problem and was looking for help... im assuming you still couldn't help right?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Please don't bump threads from 2 years ago.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Wanted to point out that just because its a promotion its not free... taking a survey for 20 points a month doesn't mean its free. Free would be you giving him the points for doing nothing. The whole fine print thing would be good and dandy if it wasn't  a freaking novel!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Yes.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

K thank you for quick reply.

Although I have my account which also has some promotional MSP.

Which I had redeemed around the same time as my brother.

Which have not expired, would it be good advice then to spend them then, before they expire ?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

No. Since they were promotional, then they were free points.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Is there anyway to be reimbursed then ?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Points that you purchase don't expired. But if he had a lot of points from promotions, then those would be the ones that expired. Promotional points expire.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.