Points added then revoked by MS

Hi,

I bought 5000 MS Points via paypal (giving me a total of 5700 points) and bought Black Ops DLC and an Indie Game. A day later Microsoft took away all remaining points (so now I have ZERO points) and refunded the money to my paypal account.

What on earth happened here?

Simeon

 

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Last updated July 5, 2018 Views 0 Applies to:

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You signed up with Xbox Rewards?

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Nope afaik. How would this have affected me?

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There was a glitch last week that dispensed tons of free points to people that were signed up to Xbox rewards, once it was fixed all the free points were taken back. My theory was they couldn't tell the difference between bought points and glitched free ones so zeroed it and gave you a refund. Shows what I know at any rate.

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No have not signed up to that . The 700 I had in my account for over 3 months.

Anyone else got an idea?

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Go to billing.microsoft.com to see your recent statements.

Otherwise you can phone Xbox Support and they should be able to see the activities on your account.

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Thanks for the tip about the billing page...

So it looks like they double charged me, hence the refund but why are my points gone? I should have 1720 points left still shouldn't I?




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You think they double charged you for what? I don't see any duplicate charges or refunds on this statement. You should call up phone support for more help with your billing account (support.xbox.com/.../contact-us.aspx).

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So the double charging was based on this screenshot:

[View:http://img64.imageshack.us/img64/4647/billing.png]

What do you think?

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It looks like you purchased two 5000 point packs and were refunded for one of them. Is that not what happened?

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No not at all. I contacted support.xbox.com/.../contact-us.aspx via mail and they sent me a reply saying call this number for support... what happened to mail support? Old fashioned telephone support is preferrable in this situation? Surely an admin/CS rep can look at my account and work out why points were taken away from me.

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