I have this problem of restoring my gamertag and when it was restored it became the previous one and all my microsoft points are gone pls help, the gamertag is WinterFall.Thank You!!!!


Question Info

Last updated July 4, 2018 Views 1 Applies to:

Hey there! So you are trying to recover your Gamertag to the console, yes? You are trying to recover WinterFall, but when you do, this GT is recovered instead? It sounds like you are using the wrong WLID. Have you tried any other WLID/passwords for WinterFall?

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