PLEASE REVIEW EMAIL STATING UNBANNED AND PLEASE LET ME PLAY!! - Thank you!!!

Subject: SRX1160980317ID - SRX1160980317ID   No Evidence Email

gamertag: boozbuster673

Service Request Number: 1160980317

Dear Xbox LIVE Customer,

Your report of unauthorized access to your Xbox LIVE account was reviewed by our fraud investigations team. We're pleased to let you know that we found no evidence of unauthorized access to your account. As part of our investigation, we also reviewed your billing history. If you have any further questions to any charges that occurred on your account, please visit www.billing.microsoft.com.

At this time, your Xbox LIVE account is unlocked and ready for use.

Microsoft takes your account security and privacy seriously. We keep a record of all unauthorized access claims and their resolutions. If you feel that there are additional details that have not been considered, please contact Xbox Support and be sure to include your service request number 1160980317.   We will not ask you for sensitive account information, such as your Windows Live ID password.

If you are still having trouble with your password, visit accounts.live.com and follow the "Forgot Password" instructions.

If you would like to learn more about how to protect your account from unauthorized access, please see support.xbox.com/pages/xbox-live/how-to/account-security.aspx. We strongly recommend that you follow these account security recommendations.

Sincerely,

The Xbox LIVE Investigations Team

Contact Xbox Support

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

That's the e-mail stating there's no evidence of an unauthorised access having taken place on your account rather than saying you're unbanned.

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Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!

For account suspensions, please post in forums.xbox.com/.../41.aspx.

For console bans, please read http://xbox.com/consoleban.

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

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