Please return my xbox

I sent my son's brand new Xbox 360 in for repairs over 2 weeks ago.  Last weekend I was told that they shipped it back.  They have not.  I chatted with support people but got nowhere.  Last night I was informed that it has not gotten to the fedex facility yet.  Really?  Almost a week after you told me you shipped it back it's STILL not with the shipping company?  I need this back so I can return it and by my son a Playstaion, hopefully Sony's customer service is up to par with the rest of the world, as Microsoft's service is terrible and I can't believe that a company that does business like this is still posting profits.  Howe can I get this back?  I'm tired of the run-around.

 

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Last updated July 4, 2018 Views 0 Applies to:

Sorry to hear of your issues with the console.  Unfortunately the only avenue you have to find out where it is is through phone support or by contacting @xboxsupport on Twitter.  

Good luck.

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Honestly...have fun with your Playstation. Threatening MS with that is just childish.

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