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Ive been on xbox live for a long time.. My gamer tag is "TazzyHDz" but I really want to change it. I tried to change it to "Tazzy" but there was already an account called that but the account has never been touched what so ever... is there anything you can do?
 

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Last updated July 5, 2018 Views 6 Applies to:
Answer

No. If the account is in use there is no way to free it up. The tag system is in use on other Microsoft services as well so even if it's not being used for the Xbox, it could be in use elsewhere.

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Answer

If the account is yours, you would need to contact support again. As long as you can verify that you are the owner of the account, they can get you the email and you would have to reset the password.

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