Please Help!!!

Okay so it all started happening yesterday, I got on joined a game of search play for a bit and got disconected from xbox live, so I say ok whatever re connect a little bit later i get disconected and it just kept happening every 15 minutes. I stay connected always and I've done connection tests and its fine but I keep getting disconected from xbox every 15 minutes. I asked my friends why this is happening and they say  maybe someone got my I.P address or something idk what the cause is but please can someone help.

 

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Last updated July 4, 2018 Views 1 Applies to:

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We really need more information from you in order to try and help you.  Please answer as many of the following questions from the "Start Here..." sticky.

 

What Country/State/Province do you live in?
Modem brand & model number:
Router brand & model number:
Network Connection Type: Wireless/Wired
If Wireless, what type of encryption are you using?
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried:
Is UPnP Enabled? Yes/no/Unknown
Is NAT Type Open?
Any Error Codes you encounter:
What type of internet do you have? Cable/DSL/T1/3G?
Who is your ISP(Internet Service Provider)?
After you run "Test Xbox LIVE connection" and click on "More info", what is the exact message shown on screen?

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I live in Florida

Router is a Linksys

Network connection type : Wireless

Black external adaptor

I dont know what a UPnP is

I think my NAT type is closed idk how to open or close

I have encountered no errors

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The first thing that comes to mind is that your wireless signal is too weak or suffering interference of some kind.  You can check the signal strength from "Network Settings" on the dashboard.  I believe it is within "System Settings."

If you can, try connecting via an ethernet cable to see if you get a stable connection.

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Okay I went to Network Setting and it says Linksys has four bars.

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um im still having problems i tried using a cable as well and i still get disconected idk what to do

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What is it you're actually doing on your console at the 15 minute mark? If there's a pattern in there it should point to what is cause the problem.

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Have you tried power-cycling your internet connection?  Turn everything off, modem, router, xbox.  Leave them off for atleast 30 seconds and then turn them on in order. Modem first, wait for it to turn on and initialize, then the router again wait for it to initialize, then turn on your xbox and see if that helps at all.

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I'm having the exact same problem. I have performed all the suggested solutions stated in this thread with no luck. It just started happening about the same frame as the original poster also. My roommate has absolutely no connection problems and it's getting frustrating as it happens very often.

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I'm having the exact same problem. It's a joke I'm paying for this and it keeps disconnecting me without any actual reason. I checked the cable, swapped the cable, checked my connection everything. There's no logical reason why it's kicking me from Live constantly.

Why should I have to pay for something I can't properly use?

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Hi there Sn1p3r! We'd love to help you, but can you please create your own thread, if you haven't already? That will help us help you :)

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