PLEASE HELP!

my xbox live account says that i live in ireland although i clearly live in the USA and every card i get for 1-3 months dosent work no matter what i do, please help me...

 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Have you always lived in the United States?  If you've moved, your new location will not be reflected on your account and unfortunately you can't migrate to a USA account from an Irish one either.  Points codes are region locked so USA points won't work on an Irish account.

 

 

The only way you can get the points to redeem would be to create another account for the USA.  Everything you purchase via this account will still work on your current one.

 

 

 

 

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I assume you are talking about your account region, which can be checked by going to https://billing.microsoft.com and clicking on "Go to personal information". If that is showing Ireland and this is incorrect, you will need to create a new account to properly reflect your physical location (USA).

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