Please help!!

Hi ive been trying to sign in on xbox.com with my account JJSongs1. It has the same email and password as this account. I can sign into it on my xbox but not on here. If you can help me I will be very happy :)

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

DampedFir79388 has to have its own email address (the Microsoft Account or Windows Live ID) which is unique and is different from every other email address used for every other Xbox account, including JJSongs1.

Please go to your Xbox, sign in as DampedFir79388 then tap on the silver Guide button, go two click right to Settings, choose Account Management, then two more clicks to the right to Account Security, and choose Change Windows Live ID; when you do you will see the Windows Live ID, always an email address, on the right side of the screen.

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Greetings, DampedFir79388! I'm following up to see if you were able to get this sorted out. Let us know if you still need assistance! Thanks in advance.

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