please help

I have not been on Xbox for months . I had some free time so i decided to get on and play, my account had expired and transferred to silver when i logged in it said i had no friends and no messages, everything had been deleted. I rebooted the console and tried to log in it says my Xbox membership is invalid. used another account to add it as a friend it doesn't exist i think my acc has dissapeared

 

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Last updated July 5, 2018 Views 3 Applies to:

I would reccomend checking http://billing.microsoft.com and log into your account there to see if you have anything outstanding. It sounds like you have a billing suspension to me, but another option would be calling phone support for your region and they could give you an answer as to what is going on and how to fix it.

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in this case if its a suspension, will i be able to have it back over a certain amount of days?

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If it's a billing suspension you'll get it back once you've paid off what you owe. If it's a proper suspension it would've said you'd been suspended and then given you a date for when you can come back.

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Did you try recovering your account to your console?

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