Please help

My
son's account was banned because of his blue avatar. I believe someone much
older (he is only 14) convinced/helped him through the process. Now he has lost
all of his maps and other purchases. He was embarrassed and tried to contact
Xbox to get help, but today he reached out to me, his father. I would greatly
appreciate if you could un-bann his account. Suspend him for a short time if
you see fit, but I will see that he gets punished at home for his lack of
judgement. I am reaching out to you for help. Please let me know if we find a
lesser punishment.

His
gamer tag is iSpankLavigne

Thank
you,

Michael
Jones

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Unfortunately, a modded avatar color will always result in a permanent suspension, so I don't believe there is a way to get that reversed or get a lesser penalty.  Using outside programs to change anything on your Xbox LIVE account is against the Terms of Use as well.  (You can read the Terms of Use by clicking here)

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However, this is the wrong forum to post this in.  Try posting in the 14 - My LIVE account was suspended forum to get an official response from the XBLPET.

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There's no way to negotiate for a lesser punishment even if the old adage of "a bigger boy did it and ran away" applies.

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Violations are thoroughly investigated before a punishment is given. They do this to lessen errors, so since he violated the rules he was issued a permanent suspension. He is welcome to make another account but he will not receive any of the licenses from the previous Gamer Tag due to him forfeiting them when his gamer tag was banned.  Like Slake said there is no appeal process.

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