Please Help

To Whom it may concern,

i have bought an xbox and a 12 month gold live membership but when i try to go on line it tells me my xbox console is banned! have i been hacked or something as i have never used the machine or set it up for the internet i went back to the store where i bought it and they told me i had to contact you.  

please can you help me

Dale Travella 

 

Question Info


Last updated July 4, 2018 Views 12 Applies to:

Travella1984,

 Your best bet is to post in the 16 - My Console was Banned for an explanation.  The ban is likely not to be lifted but it will at least give you an explanation as to what actions here done to cause the ban.

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Console bans are never overturned.It is completely down to the store to give you a replacement.There's nothing Microsoft can do if someone has sold you a banned console..

I'm assuming the console is pre owned?

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