Please Help

My console has been banned for "violations of the Terms of Use." I have no idea why. My account is TFlo1213, if that helps.

 

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Last updated July 4, 2018 Views 0 Applies to:

Microsoft do not un-ban previously banned consoles as they are permanent. They do not ban people's consoles/accounts lightly, they do so after several investigations.                       

The most common reason for a banned console is modifying it, but there are other reasons such as marketplace theft.
  
You might want to post in section 14 in order to get an official answer. Although they might just delete your thread and post a link like below as they do not discuss console bans.

Console Ban

You might also want to check out this thread.

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I've posted TWICE in 14. I pay for Live and I've paid for this console. This is absolutely unfair they will not even explain why my console was banned. At least let me know so it doesn't happen again.

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you violated the terms of use and/or code of conduct.  Don't do that again, and you will be fine.

Sorry, that's the best advice I can give, since MS won't provide more details.

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You should read the Terms of use and the code of conduct here is the links www.xbox.com/.../livetou & www.xbox.com/.../codeofconduct

Xbox Ambassador.

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[quote user="TFlo1213"]This is absolutely unfair they will not even explain why my console was banned. At least let me know so it doesn't happen again.[/quote]Never log into a "community" account. There is no such thing. The Terms of Use are very clear on this. Accounts are not to be shared.

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Read the terms of use and don't do it again? Man, I really hope you don't get paid to give that kind of "advice." IceStorm? What the heck are you talking about? Me and my roommate have used this console the past month for 4 things. NCAA Football 12. Netflix. Call of Duty. and Movies.

Disclaimer: I don't know how all these "answers" got clicked Yes. But I want to click no. On every single last one.

Thanks for giving me the shaft, Microsoft.

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[quote]IceStorm? What the heck are you talking about?[/quote]What it is that was done on your 360 to earn it a console ban...

MS doesn't discuss console bans. Posting here won't get you any further official answers.

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Hi there! Unfortunately Support agents will not be able to help you out with this issue. The only people who deal with this type of thing is the Enforcement Staff. Depending on your issue, please refer to one of the following links. Thank you!

For account suspensions, please post in forums.xbox.com/.../41.aspx.

For console bans, please read http://xbox.com/consoleban.

For "marketplace theft" issues, please read forums.xbox.com/.../62589.aspx.

For general info on violations and penalties, please read support.xbox.com/.../terms-of-use-conduct.

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