PLEASE HELP, URGENT.

Hi

I just purchased some Xbox Live Cards..

I can't use them because I get an error when I redeem the codes, the reason for this error is, my account is set on auto renewal, with a non valid payment option. And I can't remove it without turning off auto renewal. I can't get to auto renewal because Xbox's website won't let me access anything. I get an error page.

"Uh oh... that shouldn't have happened. It appears you've found a glitch in the system.
date: 4/16/2013 3:20:17 AM
code: 35D000B396DCA53
s: 4xl2Kkn2s+5VaNNh/krXDg==
id: 8844d156-5f54-4be3-bdf8-d0e03a177c4b
req: 70ddd21a-2555-47c2-960c-c91b655a8db5
 

Question Info


Last updated July 5, 2018 Views 4 Applies to:

Hi there,

try updating your payment options here http://billing.microsoft.com you will likely need to pay the outstanding amount before you will be able to use any of those prepaid cards.

If that is not working either or you want to remove the payment option you will need to contact Xbox Support and let them help you fix this problem. To contact them use support.xbox.com/contact-us

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