Please Help!!!! No one can help so far.

Ok No one has been able to tell me what is wrong yet.... (xbox 1)

I can not play any downloaded game, and the games I have a disk to you can play online but the xbox will not sync to the cloud and cant save anything.

I have a great internet connection with awesome download and upload speeds, I have done everything thinkable including getting a new xbox, new profile, hard resets, checking all connections, factory resets, trying a bunch of different games, 

I even had a 3 way call with xbox and my internet company (Time Warner). They remoted in to my internet modem. I ve tried two Time Warner modems and also bought my own (stand alone modem) they opened and closed ports trying different things. I have been on the phone with them for a total about 5 hours in a 3 way call two different times.

xbox even gave me a free account to try it and see if that changed anything... no luck!

Noone at xbox box has any idea... I talked to probably 10 different people over the last month. even upgraded my internet to the best Time Warner Offers.

When i take me xbox to a friends house everything works perfectly!!!! 

 

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Last updated July 4, 2018 Views 4 Applies to:

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If it works somewhere else , it's your network ... if you had it hooked straight up to a "modem"  (not a gateway that is also a router)  and it's still bad , it has to be the incoming signal...

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Yes I have had it hook up straight from the modem as well.  I have tried a 3 in one modem and now i bought a stand alone that only allows you to run directly to the xbox or to a router. Ive tried both ways and also WIFI.

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Could it have something to do with my IP address? I have great single according to all the xbox connection tests I have run.

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Is it a private or public ip....You may have them check your cable run from your house to the pole ...I have seen some that have a splitter on the pole , then a splitter on the house , comes inside and splits again....if they will run you a cable from point a to your modem , that would be good even if it's not this problem...

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That is something I will have to check on. Im kinda thinking it is a Public... I live in a managers house at a apartment complex so it kinda makes me think its public because they do offer free Wifi and all the apartments have modems. That's part of the reason I got a stand alone modem because I read that all the Wifi signals could possibly have and affect on my connection.

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Can you make a WiFi Hotspot with your phone and see if it will connect?

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Ive tried that also lol

It connects fine it just will not connect to the cloud on disk games or xbox live on downloaded games. But I can stream videos and play online with my disked games just not connect to the cloud... it really strange.

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Can you connect to the "free wifi" ?

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I can but the Wifi was to slow for online gaming. So I bought my own internet... I have a guy coming out put in a direct cable to my house tomorrow. See if that helps at all. Man this is a pain.  

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Let us know , I'm curious to know also. ..the "works fine at your friends" is the part that makes me wonder what it is on your end ....

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