Please help me!

United States of America, Ohio

Motorola NVG589

Hardwired

This Gateway is NOT UPnP compatible.

According to the diagnostics via Call of Duty Black Ops II my NAT type is open.

I turn the console on and it does not connect to Xbox Live.  It does sign in my profile but does not connect to live.  When I attempt to connect it gives me ERROR CODE 80151901.

ISP is AT&T U Verse

W: 0000-000B

X: 0001-8005

Y: 20A8-4800

Z: 0000-0000

ID: FFFF-FFFF

L: 8015-1901

Q: 8007-0435

T: WIRED

A: 192.168.1.71/255.255.255.0

G: 192.168.1.254

D: 192.168.1.254/0.0.0.0

I have talked to AT&T support.  They are coming out tomorrow to install new equipment and provision me with a static IP address.  I'm not sure that this will resolve the issue.  Any help you can offer will be greatly appreciated.

 

Question Info


Last updated July 4, 2018 Views 56 Applies to:

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.

Hi, does the verified answer in this thread help at all?

-

forums.xbox.com/.../1581945.aspx

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Fast Eddie-----  Even the best ever have issues.  Gateway is not UPnP---- Really?   Wait to see what YOUR ISP has to say.....    I would assume your internet is indeed working.   Anything besides COD not working???    GOOD LUCK!!!!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Let me clarify.  Yes, the Motorola NVG589 is NOT UPnP compatible.  My ISP says the solution is to install a new gateway with a static IP.  It is not that COD is not working, this is only when I boot the console up.  It signs me in to my profile but does not connect to XBL.  When I go to connect to XBL it takes me to the test connection/diagnostic tool and throws out error code 80151901.  I deleted my gamer profile and cleared the system cache three times then restored my gamer profile to no avail.  I even tried the power down trick mentioned above to no avail.  

The PC's on my network realize a connection speed of 40 MBPS down stream and 6MBPS up stream speed.  Besides the issues connecting to XBL the best speed I have seen on my xbox is 5,800 KBPS.  Does anyone have any real solutions to this issue?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Eddie Mancuso,

In your original post you mentioned that your ISP was coming out to install some new equipment and provision you with a static IP.

Did this work for you?

Please post back and we'll work from there =)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Well I wasn't going to pay for the installation fee and then an additional $15 a month for the static IP to find out.  

I'm not too happy with AT&T.  I don't understand why they can't elevate this to a higher tier of support and take care of this known issue.  I'm not the only one with this problem;  I found a lot of people in the forums on AT&T's U verse site with the same exact issue.  

What do I need to do to get there attention?  I mean do they need a firmware upgrade or do I need to talk to a software engineer for their company?  Any direction you can give me would be appreciated.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Hey Eddie Mancuso,

Since your ISP did not really help out much, I suggest that you set-up a static IP yourself.

This can be done the following way:

  1. Press the Guide button on your controller, go to Settings, and then select System Settings.
  2. Select Network Settings.
  3. Select Wired Network if you are prompted to do so.
  4. Select Configure Network.
  5. On the Basic Settings tab, select IP Settings.
  6. Select Manual, and then select IP Address.
  7. Enter 192.168.0.2, and then select Done.
  8. Select Subnet Mask, enter 255.255.255.0, and then select Done.
  9. Select Gateway, enter 192.168.0.1, and then select Done.
  10. On the Basic Settings tab, select DNS Settings.
  11. Select Manual.
  12. Select Primary DNS Server.
  13. Enter 192.168.0.1, and then select Done.
  14. Select Done again.
  15. Press B on your controller, and then select Test Xbox Live Connection.
Let us know if this fixed the issue =)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Greetings Eddie!
May I ask, have you concider to have the Motorola NVG589 to be configured in "bridge mode", where it can operate as a standard modem and then have your own choice of well-behaved router to do NAT and wireless? Preferable, a dual band router (2,4 - 5Ghz).

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Mr. Brosky thanks and I'll give that a try.  

Taidara I'm kind of low on funds right now...do you know of a cheap, trouble free router I can get to do this?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I got my netgear model 300 from wal mart for under 40 bucks and works flawlessly with my 360, PS3 and my laptop.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

Mr. Brosky:

Thank you for your help.  I already had everything taken care of like you suggested with the exception of the primary DNS server.  It was set to Auto.  I will check the connection speed and get back to you.  I guess the real test will be when I power up the Xbox later and see if I get the dreaded error code...have to test the connection and sign in.  Thanks again.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

* Please try a lower page number.

* Please enter only numbers.

* Please try a lower page number.

* Please enter only numbers.