Please help me cancel my account! wtf

I haven't owned an xbox for a few months now, and I am always reminded to try to cancel my membership once a month when the amount is taken from my account.. the only problem is that every month I try to cancel, I get an "an error has occurred" message the moment I click "Cancel Membership".  When I go to the support page to request a phone call (the only option it gives me), I also get an "oops!  that page has moved" message.  SO HOW DO I CANCEL XBOX LIVE WITHOUT CANCELING MY CREDIT CARD??  Thanks for any help guys!


Question Info

Last updated July 5, 2018 Views 1 Applies to:

Hello!  Sorry to hear about your issue!  Have you tried contacting Xbox Support via phone at 1-800-4MY-XBOX?  The support technicians ought to be able to fix that problem for you, and help you avoid any of those annoying error messages.

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