I havent lost it online tho dont know why please help
Try deleting and recovering your profile to see if that resolves the issue for you.
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hi there. Please try deleting and downloading your profile again. It's a simple process just follow these directions and be sure to delete profile only, leave your saves and data.
Delete a gamer profile
Go to Settings, and then select System.
Select All Devices.
Select Gamer Profiles.
Select the gamertag that you want to delete.
Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.
Download a Profile
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Hey flamer 2010! I do suggest downloading your profile again. Would you also be able to tell me what GS you see reflected on your console? When did this occur? Let us know. :)