please help cant get on my account

Hi guys 

Please help if you can i have lost my account 

It asked me for email and password to update security but when i put them in it would come up incorrect i have tryed many things like deleting the cookies and i remived my account to re-download it but now the email i used for it is not assosiated with any account and cant even redem it 

Please help any help is good help i am so stuck 


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hey there Word! Let's see what we can do to get things sorted.

To start off, I suggest making sure that your security information on your account is valid and up to date. To do that:

  • Check to ensure that all of your Security Proofs are valid and up to date.
  • Check to see if you have Two-Step Verification enabled. If you do, be sure to properly set up the app password. If you don't want to use the app password, be sure to disable Two-Step Verification.
  • Optional: Copy your Gamertag over to an Xbox 360 formatted USB drive for safe keeping before the next step.
  • Delete your profile ONLY (do NOT delete profile and items).
  • Clear your system cache 3 times in a row. It sounds odd but 3 times in a row can help clear up stubborn issues like this.
  • Restart your console.
  • Download your profile.

Let us know how things go and we'll work with you from there. =)

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