Please enter a valid credit card number.

I have double and triple checked and I AM entering my *** card numbers in correctly when I try to add a new card to my account.

WTF? I am close to giving up with this...

 

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Last updated July 5, 2018 Views 4 Applies to:

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please do not bump threads from over 2 years ago if you are having any issues with your card start a new thread thanks.

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I'm have an issue downloading apps on my 360. Its saying my credit card info couldn't be retrieved. Buy this item with money in your Microsoft account or try again later...

I verified all my info with Microsoft and it still won't download. Im so aggravated at this point and not sure how to fix it.....

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why donht people just buy a card from walmart or something?!?!?!?! Geez!

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Xbox Support number for United States is 1-800-469-9269

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From my computer navigating to support.xbox.com/contact-us displays a blank Xbox page. Would you mind sharing thier contact phone number?

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Hey there Ammarg! Do you know anyone with a console that you could use temporarily to add your payment information? You could also try contacting billing support via phone (support.xbox.com/contact-us) to see if they could help add your card for you. Let me know how that goes, thanks!

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It's not a prepaid credit card. I have tried different credit cards (Amex & Visa), none working. I know they are valid cards since I am using everywhere else and the credit card number that I entered on xbox.com, I have verified it multiple times. All the information exactly same as it appears on credit cards

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Hey there - if you are still having this issue, may I ask if the card in question is a prepaid credit card?

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I don't have a console. I need apphub membership only for App development. I tried again today on xbox.com site, still getting the same error. Looks like workaround is adding payment info from console, but I don't have it and the only option I have is through xbox.com. Please let me know if anyone has any solution. I am trying since last 5 days now.

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I was having same problem, but check it now, for me it started working yesterday I have finally saved my credit card. Still got error while buying... tried to re-add credit card and couldn't add agian too. Well try to add in your console, because on xbox.com didn't wokred for me too.

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