Play and charge kit won't let me connect my controller

i just recently got a play and charge kit, when i plug the battery pack on the controller the controller won't connect to the xbox, at first i thought this was because my controller wasnt synced to my xbox, but when i sync them both the xbox and controller show they have connected but the xbox doesnt show the controller as conected and the controller still flashes its lights as if trying to connect, how can i fix this problem?

 

 

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Last updated July 4, 2018 Views 4 Applies to:

Hi, I'm actually having a hard time following - you mention they both show as connected, but then mention the lights continues flashing the lights; just so I'm clear on the issue, which exact scenario takes place?

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when i attempt to synchronize the controller to the Xbox, the synchronization stops as if they had finnished syncronising, but the controller keeps flashing its lights as if trying to connect

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