Pesky parental controls :/

Got some trouble here... so what happened was i didn't set my parental controls password, but for some reason the console says i did. So, what i did was i tried to reset/bypass the code and it asked me for my "Favorite Childhood Book/Story", even though I didn't even set THAT up either (even if i did i wouldn't know the answer anyways). Remember, i didn't set any of this up! WHAT DO I DO?? (And how to change my parents email, it isn't my moms).

 

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Last updated July 4, 2018 Views 3 Applies to:

Hey there Bronze! So you are suggesting that the parental WLID, password, pass-code, and security question were all set somehow, but neither you or your mother did it? If you simply don't know the pass-code, you can try calling phone support (support.xbox.com/contact-us) to reset it, but not knowing the parental WLID and password is going to be much more of an issue. See what phone support can do and let me know, thanks.

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