persistent Error 80151011

Hi

since 5 days from now, i can´t log in to my XBL account. I always get the question after Email adress and password. After i answer to this questions, the Error 80151011 occurs. Over and over. I tried to fix the problem for myself, but i have no ideas left, so i hope anyone can help me.

Things i´ve tried already:

  • moved the profil to USB device and removed the HDD from console
  • deleted an second profile on the console and went to redownload it (->same error)
  • cleared the cache a few times and restartet the console
  • changed the network connection from wireless to wired (changed it back after it did´nt help)
  • made the connection teston the console (all required ports are open, UPnP is on), got OK from the test !!!(Live works fine)
  • restartet the network router
  • changed the profile password
  • deleted the system update and redownloaded it

If non profile is active, the console itself has a fine live connection (i see all the advertising). But if i try to log in to any live profile, i get the Error 80151011.

It´s very annoying.


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What Country/State/Province do you live in?

Germany


Is UPnP Enabled?

Yes


Do you have a NAT error?

No


After you run "Test Xbox LIVE connection" press “Y” for "More Info”.
W:   0000-000B
X:   0600-F001
Y:   20A8-4860
Z:   8015-1918
ID:  FFFF-FFFF
L:   0015-10F1
Q:   0015-10F1
T:   wired

 

Question Info


Last updated July 4, 2018 Views 3 Applies to:

Look that up at support.xbox.com/error-code-lookup then follow the instructions.

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Sorry, but i tried this already. There is no helping information for this error code.

Take the 5 seconds and search for "80151011" at support.xbox.com/error-code-lookup for yourself...

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Hmm. Stateside we get::

 

Status code 80151011 occurs when you try to sign in to Xbox LIVE
Overview

If you see status code 80151011 when you try to sign in to Xbox LIVE, there may be a problem with your profile.

Read this page to learn more about status code 80151011 and what you can do about it.

Status code and message

Status code 80151011 contains the following message:

Sorry, Xbox LIVE profiles can't be downloaded right now. Please try again later.
Status code 80151011

Problem

If you see status code 80151011 when you try to sign in to Xbox LIVE, there may be a problem with your profile.

Solutions

To resolve this issue, try the following solutions.

Solution 1: Verify your Microsoft account security information

Follow these steps:

  1. Visit Microsoft account. If you forgot your password or it doesn’t work, reset your password.
  2. Click Edit security info.
  3. Verify your security information. For example, verify the Phone number, Alternate email address, and Security question information.
  4. Sign out of your Microsoft account, and then sign in again.
  5. Try to sign in to Xbox LIVE again.

Solution 2: Clear the system cache

  1. Press the Guide button on your controller.
  2. Go to settings and select System Settings.
  3. Select Storage or Memory.
  4. Highlight any storage device, and then press Y on your controller. (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  5. Select Clear System Cache.
  6. When prompted to confirm storage device maintenance, select Yes.

Solution 3: Move and then redownload your Xbox LIVE profile

Note If you want to use a USB flash drive or a USB hard drive to complete these steps, you must format the USB flash drive or USB hard drive for Xbox storage. (See USB flash drive support for Xbox 360.)

  1. Move your profile to a USB flash drive or USB hard drive. To do this, follow these steps:
    1. Plug the USB flash drive into your console.
    2. Go to settings and select Storage.
    3. Select All Devices.
    4. Select Profiles, and then select your gamer profile.
    5. Select Move.
    6. Select the Memory Unit that you want to move your profile to.
      Note A Memory Unit can be a USB flash drive, a USB hard drive, or the Xbox 360 Hard Drive. Be sure that you move the profile to a USB flash drive or a USB hard drive.
    7. Remove the Memory Unit from your console.
  2. Redownload your profile. For information, see Download, move, or delete your Xbox LIVE profile.

Solution 4: Reset your Xbox 360 console

To reset your Xbox 360 console, follow these steps:

  1. Press the Guide button, and then select Turn Off Console.
  2. Turn on your Xbox 360 console.

    Note If you are using an Xbox 360 Wireless Controller, you can turn on the console by using the Guide button on the controller.

Solution 5: Delete and then redownload system updates

To delete and then redownload the system updates, follow these steps.

Note These steps delete system updates that are installed on your Xbox console.

  1. If necessary, follow the steps in the Move and then redownload your Xbox LIVE profile section (Solution 3, above) to move your Xbox LIVE profile.
  2. Press the Guide button, and then select Xbox Home.
  3. Select settings and then System.
  4. Select Storage.
  5. Highlight your storage device (but do not press A to select it).
  6. Press the following buttons:
    1. Left bumper
    2. Right bumper
    3. Xbutton
    4. Left bumper
    5. Right bumper
    6. X button
  7. On the Delete System Update screen, select Yes.
  8. After your Xbox console restarts, select OK to download and install the system update.
  9. After the system update is installed, redownload your Xbox LIVE profile and try to sign in to Xbox LIVE.

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Ok, thanks. I did´nt get this site from the error-code-lookup, but i´ve seen and read it befor.

Anyway, i´ve done all solutions, but unfortunately it did´nt help. (see my original post)

As a test i created an new live profile on the console yesterday (because the live connection without a profile signed in works fine), but i get an Error for wrong email/password if i try to sign in.

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Hey Fyr!

Have you taken a look at your billing information, to make sure everything is in order?

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Fyr3x, I did report the German error codes page is missing the solutions for this error code to the MS Feedback page.

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HI Mate - I've been having the same problem which was driving me INSANE but I've just resolved it no thanks to xbox support who were useless!!!

I deleted my account/profile completely from my xbox, then cleared the cache three times and then downloaded my profile again.  All is working fine now! =D

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Hi

i tried today again to download my deleted profile and it worked.

Very strange, because i changed nothing.

Now i can log in into my main account without problems.

Well, everything works fine again. Thank you for your help Vibroplex, Mister Ohnaka and Foxee1980.

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Glad you let us know it's solved!

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