Permanent ban for no reason.

Hello, a couple of months back I was threatened to be hacked during a game of FIFA, a day later I couldn't sign in, but a couple of hours later I could, I came on to find my avatars skin was green, instead of his usual dark skin. I logged on this morning to find that I have been banned permanently, I phoned customer support and he said there was no reason why I was banned and I should post on the forums to get un suspended. My gamertag is Beans McMuffins and I have been Playing for 3 years and have over 20000g, may I please be unbanned ASAP. Thanks. Ps. I think the green skin may be the problem, but I can try change that.
 

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Last updated July 5, 2018 Views 13 Applies to:

ok wrong section you need to post in why was my account suspended section

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Probably for NOT changing the Avatar back to a regular color...

forums.xbox.com/.../41.aspx

Post there for the official reason.

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They seem to be really cracking down on avatar modders, good stuff.

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[quote user="Beans McMuffins"] I phoned customer support and he said there was no reason why I was banned and I should post on the forums to get un suspended.

[/quote]
 
The support agent is incorrect. You were most likely issued a permanent suspension for the modified avatar since the only way to get that skin color is through unauthorized third party software via PC which is a severe violation of the XBL Terms of Service.
 
You could contact support and have the do an Unauthorized Access Investigation but since our accounts are our responsibility at all times it may not affect your permanent ban at all. However it never hurts to try.
 

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