Perfect connection, wont let me connect though

What Country/State/Province do you live in? Missouri
Modem brand & model number: cisco
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Unknown
Do you have a NAT error? If so, what is your NAT?None
Any Error Codes you encounter: None
Who is your ISP(Internet Service Provider)?Charter 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:0000 - 000b
X: 0000 - f001
Y:20a8 - 48e0
Z:0000 - 0000
ID:ffff - ffff

L:8015- 190a

Q:0015 - 10f1

I Played Xbox perfectly in the morning and night before. I got off to clean up around the house and I came back. It signed me out when i was previously singed in to my account. When i go back to sign in it says "can't connect to xbox live. select test connection to troubleshoot, or try downloading your profile again.

for more info, visit"

So i tested my connection no problems to it. 


Question Info

Last updated July 4, 2018 Views 0 Applies to:

OK Just got off of Chat with Xbox support. I have pasted the conversation below so you don't have to wait for an answer from Xbox.

You are now chatting with 'Peggy B'.

c: Hi Peggy

c: Why does Bill Gates want to ruin my Christmas? I just want to play my games....

Peggy B: I'm sorry, there is a service alert out right now and they are aware and working on the problem.

Peggy B: Try to sign on again later.

c: That's it? Tell Bill Gates to call me now! I will have your job for this Peggy!

Peggy B: Not my fault.  Unfortunately, thing break down.

c: OK will it work again ever? Is there a Santa clause?

Peggy B: Is there anything else I can help you with today?

c: Can we just chat untill it is fixed I am so bored with out my games

Peggy B: Happy Holidays

c: Dont go Peggy. Dont leave me like this

c: We have been though so much together you and I

Peggy B: I'm sorry there is nothing else I can do.

c: Ok I will miss you by Peggy!

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.