Perfect connection, wont let me connect though

What Country/State/Province do you live in? Missouri
Modem brand & model number: cisco
Router brand & model number: 
If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?
Things you have tried: 
Is UPnP Enabled? Unknown
Do you have a NAT error? If so, what is your NAT?None
Any Error Codes you encounter: None
Who is your ISP(Internet Service Provider)?Charter 
After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.)
W:0000 - 000b
X: 0000 - f001
Y:20a8 - 48e0
Z:0000 - 0000
ID:ffff - ffff

L:8015- 190a

Q:0015 - 10f1
T:wired
A:192.168.0.13/255.255.255.0
G:192.168.0.1
D:24.217.9.6/24.217.201.67

I Played Xbox perfectly in the morning and night before. I got off to clean up around the house and I came back. It signed me out when i was previously singed in to my account. When i go back to sign in it says "can't connect to xbox live. select test connection to troubleshoot, or try downloading your profile again.

for more info, visit www.xbox.com/support"

So i tested my connection no problems to it. 

 

Question Info


Last updated July 4, 2018 Views 0 Applies to:

OK Just got off of Chat with Xbox support. I have pasted the conversation below so you don't have to wait for an answer from Xbox.

You are now chatting with 'Peggy B'.

c: Hi Peggy

c: Why does Bill Gates want to ruin my Christmas? I just want to play my games....

Peggy B: I'm sorry, there is a service alert out right now and they are aware and working on the problem.

Peggy B: Try to sign on again later.

c: That's it? Tell Bill Gates to call me now! I will have your job for this Peggy!

Peggy B: Not my fault.  Unfortunately, thing break down.

c: OK will it work again ever? Is there a Santa clause?

Peggy B: Is there anything else I can help you with today?

c: Can we just chat untill it is fixed I am so bored with out my games

Peggy B: Happy Holidays

c: Dont go Peggy. Dont leave me like this

c: We have been though so much together you and I

Peggy B: I'm sorry there is nothing else I can do.

c: Ok I will miss you by Peggy!

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