pending unauthorised access investigation - cant login to live

i have an oustanding (second) unauthorised access investigation ongoing, up until a day or two ago i could play online now i cannot log in as live says (correctly) that there is a problem with my payment option (the card was cancelled and has not been removed due to the lack of ability to do so without closing the account). i am unwilling to put new card details in.Is it possible to play online when such an investigation is ongoing as i have now spoken to 2 CS operatives and one said it was possible yesterday (i couldnt remember the cancelled card number so couldnt pass security checks to unsusppend the account) and now i am told i cannot?


Question Info

Last updated July 5, 2018 Views 3 Applies to:

It depends on the investigation - the UA team may place a freeze on the account making it unable to log in. It sounds like your account is likely suspended for an invalid payment option, though. Was it due for a Gold renewal?

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