Pending payment on old paypal account

My Gold sub was due for auto renewal on 18/06, but I didn't realise that the paypal email address was still my old one (since unlinked from the account). In my payments page it is showing the payment as pending. I have gone through my account settings and removed that paypal account, although my current paypal and credit card were still both on the list.

What happens now? Will the payment automatically be retried after a while, using my updated payment details? or will it just sit as pending and I have to do something to cancel it and then manually re-purchase Gold?

Thanks

 

Question Info


Last updated July 4, 2018 Views 8 Applies to:
Answer

They should try to charge you again, but sometimes it doesn't automatically see the other payment methods. It might be best to contact support and speak to billing to make sure they use the right payment method before your account gets suspended. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us

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