pending investigation on my original account. I WANT SOME ANSWERS PLEASE!

I am not getting any questions answered by calling xbox live support. My original account was hacked over 3 weeks ago and then was banned. when i called the support line they told me it would only take 18 days. i am over 18 days and still have not gotten any answers or results. when i called and checked the status again they said that it would be 22 days. it is now over 22 days and still no answers or results. the last person i talked to last night told me that they may not  even give me my account back and i lost it. No other time that i talked to anyone did they mention this to me being a possiblity of happening. I have had that live account for over 3 years and have many achevments and many games downloaded to that account that i will loose if i do not get it back. but that isnt going to happen so enough about that. what I want to know is WHEN i will FINALLY have my account BACK. 

(gamertag in question is) Hallewood2000

 

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Last updated July 4, 2018 Views 2 Applies to:

Please note it could take up to 30-45 days.

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It is actually upto 30 business days, as Saturdays and Sundays do not count.

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