Paypal problem - Payment could not be authorized

Hi!

Yesterday i tried to buy some ms points from my xbox, and i can't do that... either on xbox or the xbox site...

When I try to buy all i get is "Your payment instrument could not be authorized. Please contact your provider, or try a different payment option."

I have 2 paypal accounts, because I've got two credit cards, one from US and one from Brazil. I've already brought some MS points using the brazillian paypal account.

Already tried both accounts and still nothing...

Can't be a bank problem since they are different accounts from different banks.

 

Question Info


Last updated July 5, 2018 Views 2 Applies to:

Can you check to ensure the address listed on your bank accounts exactly match the address listed on your Xbox Account? Any difference between the two places can lead to an authorization failure.

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Hi, just checked, it was different. Its ok now but still no go, same problem:

Your payment instrument could not be authorized. Please contact your provider, or try a different payment option.

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There is a 24 hour lock that comes into effect on your account after too many failed purchase attempts. My best advice is to wait for 24 hours and try it again. If that still doesn't work, you might get in touch with Xbox Support. support.xbox.com/.../contact-us

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