Payment option are not up to date

Recently purchased a used xbox and will not let me get in to play games.  Says microsoft account payment are not up to date and lists the previous owner's microsoft account.  I have purchased xbox live and this still has not worked.  Suggestions??


Question Info

Last updated July 5, 2018 Views 5 Applies to:


  1. Go to Billing Account Information and sign in with the Microsoft account (email and password) that is associated with your Xbox LIVE account.

    Note If you don’t know your Microsoft account sign-in or password, see Find your Microsoft account.

  2. Click profile, then click edit profile.

  3. Make changes to your billing account information and click Save.

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