Payment not removing

Hello there! I'm having a bit of a problem removing my Payment Option so that I can switch it to a newer one. When trying to delete it, it says " Payment option (credit card) can' t be removed. Visit www.xbox.com/accounts", but when I do that, it gives me an error! Oddly the Xbox Live was working while I was playing Borderlands 2, but stopped once I started Halo 4. Am I doing something wrong, or should I contact support? Also, when I try to delete it on my actual Xbox 360, it still doesn't delete it after following the directions on the Support Website. Any suggestions?
 

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Last updated July 5, 2018 Views 2 Applies to:

Try having a look at this guide: support.xbox.com/.../remove-xbox-live-payment-option it explains things and tells you how to go about removing and updating payment options. Hope this helps.

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