Payment not removing

Hello there! I'm having a bit of a problem removing my Payment Option so that I can switch it to a newer one. When trying to delete it, it says " Payment option (credit card) can' t be removed. Visit", but when I do that, it gives me an error! Oddly the Xbox Live was working while I was playing Borderlands 2, but stopped once I started Halo 4. Am I doing something wrong, or should I contact support? Also, when I try to delete it on my actual Xbox 360, it still doesn't delete it after following the directions on the Support Website. Any suggestions?

Question Info

Last updated July 5, 2018 Views 2 Applies to:

Try having a look at this guide: it explains things and tells you how to go about removing and updating payment options. Hope this helps.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.