Payment Method

I want to remove my credit card from my account and use a pre paid gold card I got for my birthday. Can I do this? If so, how? Thanks.

 

Question Info


Last updated July 5, 2018 Views 0 Applies to:

Greetings, DJ! Here are instructions for how to remove an Xbox LIVE payment option: support.xbox.com/.../remove-xbox-live-payment-option. Hope this helps! :)

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

You'll most likely have to contact support via phone/chat - the online instructions don't work.  I just got off chat myself doing the same thing and was told "there is a known billing problem preventing removal of cards through the website".

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

The only "known issue" removing a credit card on an account that I'm aware of is if you have an active subscription tied to a card, you'll be unable to remove that card while the subscription is active.  And that's not really a "known issue" as it is intentional.

-

I've personally been able to remove a debit card not tied to a sub numerous times through both the website and my console itself.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.