Pausing my xbox live gold membership

Hi, I'm having some problems with my internet at home at the moment and I'm not able to connect to xbox live. I paid for another year membership recently but now my internet has stopped working, I am wondering if i can somehow pause my membership until i fix the problem, or else the money I paid for the membership is basically going down the drain with no usage. Is there a way to do this on the xbox website or on the console? Thank you.

 

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Last updated July 5, 2018 Views 100 Applies to:

no there is no way to pause a membership sorry.

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Actually there is. It's not a pause per se though.

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You can call up phone support. I'm sure this would be under billings department.

Explain the situation. They can cancel your subscription from their end and generate a code for you to reactivate it when ready. There may be an expiration on the code, I do not know.

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