password reset problemns for child account

Child account has only one account proof, alias email address, which I no longer have access to, I have tried the support team and has been passed up to the advocacy team on 3 separate occasions, with no joy the whole support process is ridiclulous, anyone out there had the same problem.

you would think that a child account could be managed the the family account, I am simply trying to reset the password, with no proofs other than the alias email address, and the xbox email adress automatically set on on the account


Question Info

Last updated July 5, 2018 Views 12 Applies to: