password reset problemns for child account

Child account has only one account proof, alias email address, which I no longer have access to, I have tried the support team and has been passed up to the advocacy team on 3 separate occasions, with no joy the whole support process is ridiclulous, anyone out there had the same problem.

you would think that a child account could be managed the the family account, I am simply trying to reset the password, with no proofs other than the alias email address, and the xbox email adress automatically set on on the account

 

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Last updated July 5, 2018 Views 12 Applies to: