Password invalid on Xbox Live Console but works online. Help.

New Gamer Here. First time working Xbox. 

Not able to sign in on gaming console for Xbox Live. However, when online ( I am able to sign in w/my HOTMAIL account, when I try on console w/same hotmail account/password, it says my password is not valid. 

Not sure what to do?? Help. 


Question Info

Last updated July 4, 2018 Views 0 Applies to:

Hi FiftyCard!  Welcome to Xbox LIVE and the Forums!   There's a couple things we can try, one is changing your password using  This will make 100% sure you have the password consistent between the two locations.  Another will be signing out of Xbox LIVE on the console, then head to the Social Hub -> Sign In -> Download Profile.  Please give both of those a try and let us know how it goes!

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